Tuesday, October 12, 2010

Reality Check

I'm beginning to think that people are running out of things to put on t.v. No one has any original ideas anymore, hence all the remakes of old sitcoms, cop shows, shows based on movies, and all the blasted reality shows (come on CBS, admit it, you are running out of jungles) where you can see people at their worst and creative editting at it's best.

But as much as I hate to admit it, there is just some reality t.v. that I love. Biggest Loser is, hands down, my favorite t.v show, reality or otherwise. Though I missed the very first season, I haven't missed another since.

I empathize with those who have no control over their food addition. Those who stand, powerless, over a maxed out scale,with no apparent hope in sight. I feel for the parent who has to weigh a strict family budget against eating right, because it's cheaper to eat junk. I've stood in the shoes of the hypertensive, diabetic, with sleep apnea, taking a handful of pills every day to control the rebelious body they are living inside, struggling to get out of.

I cry when I watch their stories of how they felt they went from once normal to overweight and lost their confidence. I cry when I watch their stories of how they had alway been overweight and never had confidence. I cry with their triumphs and their tradgedies.

Monday, October 11, 2010

Who Said You Can't Go Home Again?

It is Homecoming week at dear old Leeds High School.

Only there is a new Leeds High School that they built in the last two years, so it's not really "dear old LHS" anymore. They are still using the original football stadium, where my dad ran down the field wearing #55, my aunt cheered, my little brother drummed his heart out. And I twirled, marching down the 5o yard line. It's home.

This is the week when all the alumni are supposed to come enjoy the game, have a parade and crown a pretty girl to reign over it all. Part of the festivities will be a performance of the alumni band, and for the second year now, the alumni majorettes. I am very excited and proud to be a part of this group.

I began twirling at young age. I really loved the sport and skill. I was a majorette for LHS from 1983 until 1985, the year I was captain. In my opinion, it's the only thing I've really been good at. No sense letting that talent go to waste. Apparently, I'm not the only one who feels that way.

Last year, the group ranged from classes of 1967 to 2007. Fourteen ladies led the band into the stadium and strutted their stuff. This year, ten ladies will be twirling. Just like last year, will also be raising money for the LHS band program.

For about an hour, I will get to feel like I'm 17 again.

Who says you can't go home again?

Sunday, October 10, 2010

It's Only A Game, Right...Not in Alabama!

I am a life long Alabamian.

In Alabama, nearly everyone falls into one of two categories: Auburn Tiger or Alabama crimson tide. Oh, there are plenty of other universities and colleges in Alabama, but you will rarely hear of them.

It is the first thing you learn about someone you meet here and we are particulary blunt about it. One's response sets the tone for the entire relationship from that point forward. It becomes the excuse for hard luck, rudeness, mischief, crime, the list goes on and on.

"You will have to excuse poor ole Bubba, he pulls for Alabama, ya know."

Heaven forbid you should be a natural born Alabamian and pull for someone else. We can deal with the transplants, they can't help themselves, but for someone to be raised in the great state of Alabama the Beautiful and not chose a side is just short of heresy.

The answer no one seems to be able to handle is the "I don't follow football."

As with any true in-state rivalry, you pull for one and whomever is playing the other.

As you may know, life has been unbearable for half the state since the crimson tide won the BCS National Championship back in January. The posturning and pontification of the fans is nauseating. One would think they arranged a Middle East peace treaty or something. This attitude earned them the top spot on another poll.

It was time for a little humble pie and it looks like South Carolina has served it up with their 35-21 victory over the #1 team in the nation.

Now I've been chastised for not rooting for the "home state team" in other games. That makes about as much sense as rooting for the criminals because we have prison in our state. My question is why should I? Oh yeah, I hear the whole "we'd root for you" arguement, but for the most part, that's a lie. I mean this rivalry is so fierce, they are almost willing to kill over it. (As a matter of fact, I'm not certain Auburn fans are part of that problem.)

Personally, I could really care less who is playing whom, as long as they are not playing Auburn. I am for Auburn and no one else.

Yeah, I've posed as both a Miami fan and a Texas fan, but only to rile the Tide fans in my life. It was all in good fun. It is, after all, just a game.

I was raised an Auburn fan, much like I was raised Baptist. I've known nothing else, though I will say, I see nothing on the other side that would make me want to switch either.

The double talk is amazing. They are eating humble pie, but talking with their mouths full, spitting all over everyone. "It's only one loss!" Auburn will get theirs next week with Arkansas" "Nobody unranked Kentucky almost beat you" "You're just jealous because you are not national champs." "Why do the Auburn fans have to make such a big deal out of this?" I'll tell you why. Because champions should be not be arrogant. They should act with humility and tact. Yeah, it was "only one loss", but it was enough to knock them down from #1 to #8. Behind the undefeated Auburn team, who is #7.

It might only be for a week, but I say, EnJOY the view!

Saturday, October 9, 2010

25TH High School Reunion...Sorta

Tonight is my 25th high school reunion...well, sort of.

There is a reunion tonight, in my 25th year out of high school. It's actually a party of people who graduated from my high school, from all different years.

My actual classmates seem to have a problem reuning. We've only had one "successful" reunion, our 15th. I don't know what made that year different from all the others but we haven't had an actual reunion since. There is a small group of my classmates, about 8 of us, that started getting together once a month for dinner. We really have a blast, and these mini-reunions sparked not only a romance, but a marriage! But when it comes to actual reunions, we kinda glom onto the other classes, (who seem to be having the same problem lately) pool our money and have a multi-class reunion instead.

It's actually more fun to me this way. I had a diverse group of friends, from a wide range of ages. Having been in the band, I spent a great deal of time with people ranging from the class of 1982 all the way up to class of 1988, before I graduated in 1985.

Tonight promises to be great fun! We are having a block party and have blocked off a block near our historic railway depot (which is now an event center). I've got a great new outfit. My darling hubby may be late. The reunion was obviously arranged by the Bama fans because it happens to be right smack in the middle of the Auburn/Kentucky game =( but he promises to be along as soon as he can.

I'll post pics later....
UPDATE 10/13/10

Okay, so this is the only pic so far...That's me in the multicolored tunic and gray leggings shuffling my best "Cupid Shuffle" with my classmates. I really thought I had looked cute with my trendy outfit and kickin' shoes...until I saw this picture. No, I swear, I'm not pregnant.

Friday, October 8, 2010

Sorry, I Left My Mind Reading Hat At Home

Since I missed blogging yesterday, I thought I'd make up for it today by posting two =)

I work in customer service. I'm staring down nearly 30 years in customer service, the last 20 with my current employer.

Customer service is kinda in my blood. I knew from a very, very young age that "the customer pays our bills," thanks to a sign from my grandfather's store, that my grandmother had kept in her basement. He had instlled this idea in my mother, who once went to apply for a job as a clerk in a department store and wound up working at the bank next door. She eventually worked her way up to VP before retiring. And of course, this value was trickled down to me. Aside from baton twirling, it's the only thing I've ever felt that I was good at.

I really think having served customers in one capacity or another, has made me a better customer. I answer questions asked of me, I provide basic information willingly, heck, I'll demonstrate my twirling talent if I thought it would help me get assistance. I always willingly passed over my i.d. for checks, refunds, alcohol, even before being asked. I try to be cheerful and share kind words and speak respectfully to whomever is helping me. Because I knew, that for every easy customer like me, there were two jerks before me and two jerks after me.

Now don't get me wrong, I'm no push-over. I KNOW how a customer is to be treated as well, so when I recieve bad customer service (or worse...no customer service) I know exactly how to go about reporting just that.

As for my own job, part of relaying information from our customers to their representatives is gathering certain information. I am always amazed that a customer, calling for assistance, does not feel the need to give said information to help that process along. As a matter of fact, every now and then I have people reluctant to provide a phone number for me to access their account or have the rep to return the call.

Seriously people, if I were Kreskin, I wouldn't be working here.

I do not think that many people understand that sometimes they need to help me, to help them.

Here are some common responses I receive as a result of my information gathering:

"I've been a customer for xyz number of years"
That very well may be true, but that does not mean that I know who you are or what your account might be. Even customers that I have been talking to for all 20 years, sometimes have to remind me of who they are, or who they work for. It's nothing personal. When you take 200 calls each day, it's kinda hard to remember everyone.

"I already gave my phone number when I called earlier"
I don't ever remember my own phone number, do you think I'm going to remember yours?

"He/she knows me and/or who I'm with and/or why I'm calling"
Wanna bet?

"I don't have the confirmation number the CSR gave me last week"
Really? Do you realize how many calls were processed the same day you called? Now multiply that by a week (or maybe actually two). That's how many calls I have to look thru to find out the status of your call. Please don't become impatient and yell as I go thru them.

"My rep's name is John, I don't know, it's just John"
What are the odds we have only one? Heck, we've got 6 guys named Oscar. You do the math.

The list goes on and on.

Yes, I wear many hats in my job: detective, fireman, interpretor, referee, coach.

But try as I might, I always seem to leave my mind reading hat at home.

T. M. I. For the Cause!

"I like it on the bench at the end of the bed, but it usually winds up on the floor"

Okay, before you think OMG...TMI! it's not what you think.

Since last year's "TMI for a cause" ( my term, thank you) Facebook campaign where ladies merely posted the color of their bra became wildly popular breast cancer awareness tool, it looks like they are at it again.

And it's working!

According to an article yesterday (when I had intended on blogging this) on MSNBC, this year's TMI stunt, "Where do you like it?" is causing a buzz. And if you haven't heard about it yet, you soon will.

Now you might ask how "where I like it" leads to breast cancer awareness. It is a simple conversation starter. When your friends ask what you are talking about and why you are sharing such an odd little detail about yourself, you have an opening to discuss breast cancer.

And don't think this is just about women. Men are at risk as well. 1970 cases of breast cancer occur in men and of those cases 390 will die. A man I went to high school died from it just a few years ago. While less likely, Men's breast cancer is more deadly, because many do not seek help when they first notice the symptoms.

Knowlege is power, regardless of how you obtain it.

So, tell us, where do YOU like it?

Wednesday, October 6, 2010

Had to Share...

Okay, I follow a blog called Ask A Manager and 2 recent posts have me thinking.

One was a link that led to a site featuring a list of company memo's from a now defunct company called Tiger Oil. You will have to read them for yourself. Some don't seem so unusual and some of them are way too funny to be real . I feel sorry for ole "Tiger Mike." I bet if he hadn't spent so much time drafting memos, he might have actually had time to run his company.

The other was today's post (Oct 5,10) about an employee who was not only known to not wash her hands, but actually laughed about it when confronted.

(Pausing a moment to get over the willies)

My feelings on that subject are well documented.

All in all, Ask A Manager's writer Allison Greene, gives good, common sense advice for the business world. I don't always agree with some of it, but I do appreciate and respect her perspective. Check it out and see what you think.

~EnJOY