Saturday, May 29, 2010

An Open Letter to DIRECT TV


Thank you for FINALLY sending a tech to repair the satellite dish that has been down for a week. The surprise situation and subsequent telephone calls to your customer service department made my wedding anniversary quite memorable. Thank you for setting an appointment for us to have your product repaired "between 8:00 a.m. until 12:00 p.m." a full week in advance. Despite paying for your product's premium package, we were more than happy to add the "new" service plan as well. How silly of us to think it would be covered by the "premium" package.

My family enjoys your product tremendously and was quite disappointed that we had to wait for an entire week for a visit from your technician. Just one more day without network television, I am quite certain few in this household would have survived. On the plus side, it has been determined that the VCR does indeed still work, and that the stand that I took several months ago, rescuing the VHS tapes from the charity box, was well worth the effort. It has also brought the family closer, as everyone came together about Thursday, to create a "movies we must buy on DVD" list.

Despite having an appointment today for "8:00 a.m. until 12:00p.m." your technicians arrived at ten minutes to 1:00 p.m. During their ten minute visit, the smoke from one's cigarette infiltrated my home, and further irritated my slowly healing upper respiratory infection. Not to worry, he did put it out ...on my porch, where it remains as I write.

I was impressed by how prepared they were to service the dish unit, on record as being on our roof, when they came to inquire if we had a ladder. We did not, but thankfully, one miraculously appeared from the back of their truck.

They worked quickly, and soon, all our recievers were working. We were able to see what the problem was, unfortunately not until long after they were gone. They were kind enough to leave the damaged parts and coaxial peices the middle of our front yard.

We thank you for recognizing that we were extremely upest by this series of events. It was very kind of you to deduct the week that we were without your product, as well as the $50 service charge for the tardiness of the technicians.

We thank you for your time and patience.
Your Silly Customers

1 comment:

Kat said...

OMG! I can NOT believe this!! Joy, even *CHARTER* has given us next day service! And smoked in your home?! inHALE NO, I say! That technician should be reported - unless someone told him he could - which I doubt you would. I have - and continue to build - a DVD collection. I'm buying the "classics" and T & I watch them. We've seen Fried Green Tomatoes and Driving Miss Daisy but we have to build up to STEEL MAGNOLIAS. T gets a little, well, I'll say up at illness. The terminal ones especially - scares her to death! So we're building up. I'm thinking "Field of Dreams" is next. ;))